Frequently Asked Questions

Is Chantal Organics a sustainable company and what are you doing about sustainability?

As a company, we are constantly looking for ways to reduce our ecological footprint, both within our business practices and in the products we provide to our consumers. Often, these are small changes, that in the end make a big impact. While we are aware of the work that still lies ahead of us, we want to support this movement, and provide inspiration to other companies, communities and individuals to do their part, so that together we can make a difference. Find more details here about what our team is currently doing to support sustainability.

Is the packaging on your organic cereals biodegradable?

Most important to us, is getting our organic ingredients to you in a hygienic pack that keeps the freshness in and the moisture and harmful critters out. Traditional plastic does a fine job of this and in efforts to reduce or eliminate food waste, for some ingredients, plastic is the best solution of the technologies currently available.  

Many of our manufactured foods are packaged in glass, which is recyclable, however  for our dry good range, a plastic bag currently offers the protection needed against moisture and oxygen, as well as being the most efficient option for limiting damages throughout our supply chain. We encourage our consumers to reuse the resealable cereal bags for other uses in the kitchen or home. Refill it when buying bulk, keep crackers fresh or store loose bits and pieces. It can even be washed and reused. 

In efforts to complete the lifecycle of our packaging, we are moving our cereal packs to soft plastic recyclable bags that are made with 25% recycled material. Learn more here about the soft plastic recycling program and to find a drop off point near you.

Are your jars recyclable?

Yes, our glass jars are 100% recyclable. Our metal lids are recyclable in many regions. Please check with your local council whether they are able to recycle steel based metal lids in your area. If not, be sure to ask them to work on this in future. 

Are you moving the plastic tamper evident seal to a paper seal? 

To reduce plastic use and our environmental footprint, we are in the process of replacing the plastic tamper evident seal on our glass jar range with a more sustainable paper seal option. This new black paper label can be left on the glass jar when consumers place it in their kerbside recycling. 

Removing this plastic seal is a small, but positive step towards a full circle of sustainability. From January 2020, the new paper label tamper seal will appear on our 700g glass jar range, with the 400g and 230g ranges to follow later in the year. With this small change we will be removing 250,000 plastic tamper evident seals per year from making their way into our environment. Small changes. Big impact!

When the country of Origin is China, can you guarantee the quality of the organic certification?

We have built strong relationships with our international suppliers and each of them are fully certified organic and recognised by the international governing body IFOAM, which is highly respected globally. Find out more about this certification body here.

For over 10 years we have worked closely with our Chinese suppliers who are certified organic and undergo regular internationally accepted audits to ensure this status. We have always been happy with the high quality of the ingredients sourced from China as have our local NZ organic certification authorities.  We feel confident we are supplying NZ consumers with the highest quality, organic ingredients.

Are your products free from Genetically Modified Ingredients?

Yes, the entire Chantal Organics product range is GM free. As part of the organic certification process, ingredients must be free of any GMOs, another good reason to choose products that have organic certification.  

Where are the organic flours from? 

We offer two varieties of white and wholemeal flour; one is made from NZ grown wheat, which our team mills in Hawke’s Bay, providing a very fresh product and often preferred by bakers; the other variety is sourced from Turkey. The brown and white rice flour is sourced from China. All flour that we offer is certified organic and free from GMOs. 

Are the cans BPA free?

Canned goods are perfect pantry staples. The can allows for the food to remain stable for an extended period of time and are made from a mix of aluminium and steel, with an inner plastic coating, to avoid metal leaching into the product. There is concern around the health risks of a can lining that includes BPA, a component of the resin used to make plastic. Chantal Organics canned products and sauces are packed in BPA free lined cans and lids that are specially designed for high-acid foods like tomatoes. 

Do you donate to charity or provide samples?

We get a lot of requests for help with fundraising, sponsorship and samples. Unfortunately, with this high volume of requests, we’re not able to help everyone. Keep an eye on our website, Facebook and Instagram for any new promotions and competitions which may interest you.

Does Chantal support the ethical treatment of animals? Are the coconuts used in your coconut products harvested without the use of animals? 

We are committed to supplying organic products that are sustainable from start to finish. We share the same concerns around the fair treatment of animals as well as the planet. We choose our suppliers carefully, and ensure that they hold the same values that we do. In regards to our coconut products, our supplier is certified organic, as well as being certified in fair and humane treatment of animals. Our supplier confirms that no monkeys are used in gathering coconuts. The farmers who harvest the coconuts, climb the coconut trees and pick the mature coconuts.

Is there such a thing as inorganic coconut?  

While most coconut trees are grown without the use of pesticides and chemicals, the benefits of buying organic coconut food products such as organic coconut milk, cream, sugar or desiccated coconut would ensure that no harmful chemicals or preservatives are added to the final coconut product or used during manufacture. Organic certification also ensures the highest standards in regards to looking after the health of the farm workers.

Why does the coconut milk and cream separate in the cans? 

Our coconut milk and cream are made with 100% natural ingredients. They contain no emulsifiers, therefore the fat naturally separates from the water content. Usually a good stir combines the two together (shaking the can is not sufficient). 

We have found the best way to ensure creamy coconut milk is to use a wire whisk to completely blend it. In colder temperatures, it may take extra elbow grease to blend the contents. Another option is to place the closed coconut can in warm water in order to warm the product and make the whisking easier. 

Are your bananas fumigated? 

All our bananas have been organically grown, and as with all imported fruit into NZ, they undergo a fumigation process by MPI to ensure that all surface insects are eliminated and therefore not introduced into NZ. This fumigation process happens while the bananas remain packed in their boxes and is non-residual, meaning the gas dissipates in the air and only affects the environment the bananas are in. Due to this fumigation process, the bananas lose their organic status upon arrival. 

Is the organic sugar used in Chantal Organics’ Tomato and Basil Pasta Sauce processed through bone char?

This may seem an odd question, however for those following a vegan diet, an important one. Bone char sometimes is used in the sugar industry as a decolourising filter to achieve a white colour. However, the USDA organic certification process does not allow bone char to be used. Our supplier confirms the sugar used in our pasta sauce is USDA certified organic and therefore no bone char is used in its production. 

Why are organic products more expensive?

In some cases organic products are more expensive than their conventional counterparts. However, organic food may represent a more accurate cost in regards to food production from seed to market. Organic farms are typically smaller, using natural methods and without chemical pesticides and fertilisers, which protects the environment, as well as the farm workers.

As demand for organic food increases, technological innovations and economies of scale will help reduce costs of production, processing and distribution for organic produce, in turn lowering prices in the market. Read more about the benefits of organics here.

Is your tamari certified gluten free?   

Yes, we have confirmation from our supplier that our tamari is certified gluten free. Our current tamari label does not reflect this certification, however this will be rectified on our next label. 


Questions on products from companies we partner with

Is the Loving Earth range vegan?

Loving Earth is an ethically driven company that believes food is sacred. They make healthy indulgence in a way that is good for the planet. They are proud to be vegan across their full range.  

Do the Clipper Teabags have polymers in them? 

No, you will not find any plastic in Clipper tea bags! Clipper is leading the market as packaging pioneers, being the first in the world to have developed an unbleached, plastic-free, non-GMO tea bag. The entire range has plastic free tea bags.  Simply toss the tea bag into your compost.  Learn more here.

Do any of the Clipper teas contain senna? 

No – it has been confirmed there is no senna in the detox tea. While this herb can be safely taken in low doses for laxative effects, some people cannot tolerate it.


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